Kellman School Store


Most Frequently Asked Questions

Have a question? We have answers. Check out our frequently asked questions below. If you don't find your question here (or an answer that works for you), contact us and we'll be happy to help.


Order Cycle Dates


Login Details

Q: I’ve forgotten my login details?

A: If you have forgotten your login password, simply click the “Lost password” button on the login page. You’ll be asked to enter the email address of your registered email account, where a new password will be sent. Use this new password to login to your account on the website.

Q: How can I change my personal details / password?

A: Firstly log in to the website, then go to ‘My Account’ at the top of the page. From here you’ll be able to update your personal details such as name, address, email and password.

Q: How can I view my previous orders

A: To view your previous orders, please log in using your email address and password, go to ‘My Account’ using the link at the top of the page. All of your previous orders can be viewed on this page.


Q: How do I find and order approved school uniform for my school? How do I order an item?

A: Click on SHOP on the homepage of the website to view schools that have agreed to use our service for their approved logoed School Uniform. When your school appears, click on it to see the school uniform items approved by your school. Click on the school uniform item you would like to purchase. Select the color if applicable and select the size required. Add to your shopping basket. To select another item click continue shopping and repeat the above. When you have selected all items click Proceed to Checkout.

At checkout stage you will be asked to register your details and an account will be set-up for you. Then proceed to delivery address and payment section

Next time you visit our website and you have registered you can login to your account and chosen school using your email address and password you have used at the registration stage.


Q: How long will my order take to be delivered?

A: For the latest delivery schedules and lead times, please refer to the cycle date section.

Delivery Queries

Q: Where will my order be delivered?

A: Your order will either be delivered to your school on the corresponding cycle pick up date.

Paying For Your Order

Q: How can I pay for my order?

A: You can pay for your order by any credit/debit card or via PayPal

Q :I have placed my order but the payment appears to have failed?

A: Please call us on 312-929-4231 so that we can take payment from you over the telephone. Please remember to have your payment card to hand when calling us.

Changes To Your Order

Q: I’ve made a mistake on my order, but I cannot change it?

A: If you need to change anything on your order after submitting the payment, please email us with the order number and the items you would like to change on your order as soon as possible. We will attempt to make the necessary changes, although this is not always possible if the items have already been produced.

Can I cancel or change my order?

You can cancel or change items on your order by sending us an email up to the point of any item entering the production stage of having a logo applied. Unfortunately, once in the production stages items cannot be cancelled or changed and will be despatched as ordered. You can see whether your order has reached production stage by following the instructions for tracking your order from being placed to delivery.

Refunds and Exchanges

Q: Can I return an item for an exchange or refund?

A: All Sales are final. There are no refunds. Any changes due to error can be returned to the school in which the school contact or school ambassador can make the exchange. If the item is discontinued, the customer will receive a credit in which it must be redeemed before the end of the year. If it is not, the credit will be forfeited. Items can not be worn prior to returning. Returns will not be accepted if the items are not accompanied with an order confirmation.